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Note:
All returns should be within 7 days of
the order date. Any returned merchandise will be thoroughly
inspected and determined if all requirements are met for
exchange, repair, credit or replacement; This may take up to
14-21 days business days from the time of your return is
received.
All
returns will be rejected if it does not meet the following
guidelines:
- Products which are improperly packaged
- Products returned in a non-qualified shipping
container
- Products with labels removed such as brand name,
UPC code, UL listing, and
certification labels.
- Counterfeit labels
- Items with serial number which does not match the
serial number on the invoice
of your order. (We maintain an archive of serial
number tracking).
- Damaged: Cracked components or damage to any
circuit boards.
- Damaged: Any dents, scratches, defacement or abuse
of base casting.
- Damaged: Loose, damaged or removed
screws/fasteners
- Damaged: Torn or punctured tape seals
- CPU’s, notebooks, and any other items labeled with
a security seal will not be
accepted for return.
Non-Defective Returns.
NON-DEFECTIVE
RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns
will be for store credit or refund at our discretion within 7
days of the original invoice date.
Software and Consumables.
SOFTWARE AND
CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA)
ARE NOT RETURNABLE.
Ship
and Insure Your Return.
We recommend that
you fully insure the package you are returning. In the event the
package is lost or damage in transit. We suggest you use a
traceable carrier such as FedEx, USPS, UPS, DHL, etc. etc. that
can provide you with “proof of delivery”. We will not be
responsible for items returned that are lost or damaged in
transit. Postage and handling charges, both to and from our
warehouse will be paid by you, the customer and is
non-refundable. At our discretion we may reimburse shipping
charges related to defective products.
Check
Your Return.
ALL products being returned must be 100% complete
and must be packaged in ORIGINAL PACKAGING. All packing
materials, drivers, books, cables, manuals, diskettes, CDs,
digital media, blank warranty cards and other accessories and
documentation must be included in the original packaging, as
provided by the manufacturer. A return will not be processed, or
a restocking fee may be charged in the event ANY item(s)
included in the original shipment to you is not present in the
returned package. Items sent for return consideration will be
immediately denied and Our return policy will NOT BE HONORED in
the event that a return shipment is received by us improperly
packaged, altered or physically damaged.
For
Further information how to return a merchandise, please contact
us at:
info@distribuidoresonline.com
Include your
order #, what you want to return, reason why, your full name and
address, and a phone number, where a representative will be in
contact with you soon.
International orders outside of the United States including
Puerto Rico will have an additional fee starting at $20.00 US Dollars. Ordenes internaciónales fuera de los Estados Unidos incluyendo
Puerto Rico tendra una tarifa adiciónal desde $20.00 Dolares
Membership: the
membership fee is non-refundable. There are no refunds for
the membership fee.
Membrecia: El Costo
de membrecia no es reembolsable ( no hay devolucion del pago de
membrecia ). |
